CharmingXNova FAQ
- Are all bundles really $80.00? We have a huge selection of $80.00 bundles from 12”-24” 1b Natural Color.
- Are you Hair by Nova? Same Hair Company, same great hair quality. Rebranded.
- Can I order half bundles? No, we only sell whole bundles.
- Do you sell closures and frontal? Yes.
- Is the lace on your closures and frontals HD or transparent? All of our lace is HD, transparent can be pre-ordered.
- How does your closures and frontals come pre- plucked and/or bleached knots? They all come with free part.
- Can your hair be dyed and/or bleached? Yes, it takes color well. Does not need to be over processed with too much bleach, it colors easily.
- How long will my bundles last? 2-3 years, depending on how you care for them.
- Do you recommend any special shampoo or conditioner? Yes, any organic or design essential products, but Our favorites are OGX Renewing + Argan Oil of Morocco Shampoo & Conditioner and One ‘N Only Argan Oil Shampoo & Conditioner.
- Do you use any special oils? Any Coconut Oil, Argan Oil, Olive Oil, and sometimes Tea Tree oil (for itchy scalp), any oil.
- Do you always have 613 bundles on hand? Yes, we always have 613 bundles on hand straight and body wave. Anything we don’t have on hand can be pre-ordered.
- Can I re-wear/re-use my closure or frontal? Absolutely, wash it out, deep condition and let it air dry…. Like new. Just be careful when cutting it, and combing it.
- If I don’t see it on the site can you get it customized for me? Yes Indeed!! You will need to pre-order(pay in advance) from us and you will be notified about production and shipping along with updates.
- Do you deliver locally? Yes we do, $10 or more depending on the distance.
- Do you sell wigs? Yes, we have a collection of long and short wigs.
- Do you color bundles? Yes 216-501-3040 for more questions.
- Do you ship outside of Ohio? Yes we ship all around USA and other countries.
- How long will my hair take to be delivered? 1-3 days for order fulfilment, and 3-7 days to arrive. If all items of the order are in stock, hair will ship within 24hours. Depending on your shipping speed at checkout.
- Can I order online and pick up in person? In extreme circumstances, Yes if needed. Order must be processed online, and we will notify you of pickup time and location.
- If I am 5’ 6” how long will a 26” and 28” body wave come on me? Click the SIZE CHART for a visual idea.
- How many bundles do I need? On average 2-4 bundles, depending on your head size and the fullness you desire.
- Do you have a physical store? No we no longer have a physical location. Pick up is always available.
- What are your business hours? Monday-Saturday 8am- 8pm. Sunday by appointment
- Do you offer refunds/ exchanges? For full refunds; circumstances/exclusions may apply. We will exchange untampered with products and offer a discount for the next time you shop only if approved by management. We will offer a full refund if the issue is due to Charming Char Hair Company, we will need the product(hair) back to issue refund.
- How can I contact customer service? Email: Ccharmingchar@gmail.com Phone: (216)-501-3040